The Efficiency Analysis of Large Banks Using the Bootstrap and Fuzzy DEA: A Case of an Emerging Market

In this study, banks’ business performance efficiency was analysed using data envelopment analysis (DEA), with expense categories as inputs and income outputs. By incorporating a bootstrap method fuzzy approach into DEA model, additional insights sensitivity of the results were obtained. This study shows how can be used for investigating real market problems uncertain in an sample. The empirical based on period 2009–2018 sample seven Croatia’s largest private banks. aim also to interpret regards specific market, legal, macroeconomic conditions, caused by changes introduced last decade. results, outputs over time, revealed that processes occurring observed had significant impact performance, but led more efficient banking system. Two banks found dominant others regardless fuzziness. additionally compared most important financial indicators accounting ratios, alternative or measure profitability.